IT Service Management ConsultantAssess existing IT operational processes and identify areas for improvement.Design and update ITSM processes, including Problem Management, Change Management, and Request Fulfillment.Provide guidance and best practices for Critical Incident Management and Enterprise Monitoring.Collaborate with internal teams to document current-state processes and implement future-state workflows.Deliver feedback and recommendations on missing, outdated, or inefficient procedures.Support service transition efforts to ensure continuity and effectiveness of IT services.Facilitate workshops and training sessions to align teams with updated or newly introduced processes.Prepare documentation and supporting materials for RFPs covering L0–L2 support, Monitoring, and ITSM services.Ensure alignment with ITIL best practices and organizational goals.Promote adoption of process improvements across IT and business units.
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