Job Description Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service Promote and follow company initiatives Greet customers, answer questions, and suggest product to enhance service and meet sales goals Maintain cleanliness of customer service area and equipment Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard Follow store policies and procedures Perform cleaning tasks in accordance with the duty rosters and cleaning standards Follow standards for merchandising, stocking, rotating, and storing all products Follow cash handling and register policies Follow inventory stocking and recording guidelinesAbility to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation Qualifications Minimum High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience Ability to complete Initial Store Training and pass barista certification with a score of 90% or better Ability to work in a fast-paced environment Ability to work weekends on a regular basis, work any shift and work overtime as needed Ability to organize/prioritize tasks/projects Knowledge of company policies, procedures, and organizational structure Familiarity with industry/technical terms and processes Job Info Job Identification 145257 Job Category Store Operations Posting Date 08/13/2025, 04:00 AM Locations 4700 Gilbert Ave, Western Springs, IL, 60558, US (On-site) Benefits A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. #J-18808-Ljbffr Kroger
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